30 Day Money Back Period
We provide a 30-day money-back guarantee on all Web Hosting Hosting packages with the following conditions:
- Only first-time accounts are eligible for our 30 Day Money Back Guarantee. For example, if you’ve had an account with us before, canceled, and signed up again, you will not be eligible for a refund, or if you have opened a second account with us.
- The refund can be sent back only to the original payment method used in a charge. It’s not possible to send a refund to a different destination (e.g., another card, another bKash number, or bank account)
- Refunds are limited to one per customer (i.e. multiple services don’t qualify or multiple signups)
- Refunds exclude all the transaction fees.
- Refunds do not include the cost of additional services purchased such as WHMCS licenses/license upgrades, domain registration, migrations, dedicated IPs, or other licenses (such as LiteSpeed for VPS).
- A written request must be submitted separately from the cancellation request within 31 days of cancellation.
- Refunds are sent within 31 days of receiving the refund request.
- Refunds are not granted to accounts closed for TOS or AUP violations.
Domain Registrations/Renewals
All domain name registrations and renewals are FINAL. Because we have to pay registry fees on our end we cannot process refunds for these transactions.
In the rare event your domain has a mis-spelling, please contact us AS SOON AS POSSIBLE so we can attempt to correct it.
Late Invoices
If a shared/reseller account has a past-due invoice, we will perform the following actions.
- 1-3 Days – No Action Taken
- 4 Days – Accounts are suspended
- 7 Days – 15% Late Fee Added
- 30 Days – Accounts will be terminated.
If a VPS has a past due invoice, we will perform the following actions.
- 1-3 Days – No Action Taken
- 4 Days – Accounts are suspended
- 7 Days – Accounts are terminated
Dedicated servers will be suspended as soon as an invoice is overdue.
Promotional Pricing
- Many of our web hosting, reseller hosting, and VPS hosting packages are discounted for first-time customers.
- All packages will renew at the regular rate.
- For the BEST possible pricing, we reward customers for signing up annually (12 months), biennial (24 months), and triennial (36 months).
- On our website, prices are displayed reflecting the best possible rate.
Please review our Terms of Service and our Acceptable Use Policy.
Last Updated: 13 May 2022